Moving up the BPO value chain

India Investment Journal May Edition, Start-up India
Ramesh Awtaney heads the iSON Group, Africa’s largest technology and BPO specialist with a presence in 29 countries, including India. The businessman, who is passionate about replicating the Digital India model in Africa, shares his views on the emerging trends in IT/ BPO space in India, Africa and globally, Donald Trump’s impact on the industry and iSON’s growth journey.

What is your analysis of the Digital India programme?

The Digital India programme has picked up remarkable pace over the last few years. As an NRI with significant business interests in digital, telecom, and innovation, I view the Digital India initiative from two critical aspects – broadband connectivity and applications. Connectivity has improved a great extent thanks to the roll out of LTE and 4G networks. In what would be the world’s largest rural broadband connectivity project using optical fibre, the Government of India is connecting 250,000 village panchayats through its high speed digital highway, Bharat Net. India’s state-owned telecom company BSNL is replacing 30-year old exchanges through Next Generation Network (NGN), an IP based technology to manage all types of services like voice, data, multimedia and other packet-switched communication services.